Customer Service NVQs

An NVQ (National Vocational Qualification) is a work-based qualification recognised in the UK. It proves you have the skills, knowledge, and competence to perform effectively in your role.

NVQs focus on practical, on-the-job learning. You’ll complete tasks, gather evidence from your workplace, and answer knowledge-based questions to showcase your abilities.

Here’s what to expect during the NVQ process:

• Begin with an induction and introduction to your assessor

• Collect real workplace evidence as you go about your job

• Get a witness testimony from a qualified colleague or supervisor

• Complete knowledge-based questions to show your understanding

• You might also be asked to write reflective accounts or case studies

• Finish with a professional discussion to confirm your competence

Here’s how we make your NVQ journey simple, flexible, and fully supported:

• Access a user-friendly online portfolio system designed for easy progress tracking

• Complete your qualification remotely, with no need to take time off work

• Benefit from a wide range of e-learning tools and resources

• Enjoy a streamlined process. We guide you from enrolment to completion

• Work with a dedicated assessor who’s an expert in your industry

• Available nationwide. We support learners across the UK

• All NVQs are Ofqual-regulated, delivered through trusted awarding bodies like NOCN and ProQual

Plan 1 – Pay in Full: Get 10% off when you pay upfront. (This discount can’t be combined with any other offers.)

Plan 2 – 50/50 Split: Pay 50% at the start, and the remaining 50% upon completion or after 6 months – whichever comes first.

Plan 3 – Pay in 3: Spread the cost over three stages:

• 33% upfront

• 33% after 1 month

• 33% upon completion or after 6 months (whichever is sooner)

Finance – 0% Monthly Payments: We offer 0% finance available over 10 months. Split the cost of your course over 10 months. Please ask for further information.