Terms & Conditions

Terms of Business of Construction Specialist Training Ltd

Welcome to our website. This page (along with our Privacy Policy, Cookie Policy, and Website Terms of Use) provides important information about us and outlines the legal terms and conditions (the “Terms”) that govern the sale of our online and e-learning courses (the “Course(s)”) listed on our website (the “Site”).

These Terms apply to any agreement between you and us for the purchase of a Course (the “Contract”). Please read these Terms carefully before placing an order. By placing an order through our Site, you agree to be bound by these Terms. If you do not agree, you will not be able to purchase a Course.

We recommend that you print or save a copy of these Terms for future reference.

These Terms may be updated from time to time, as described in clause 5. Please check the Terms each time you order to ensure you understand the conditions that apply at that moment. These Terms were last updated on 5th December 2024.

These Terms, and any Contract between us, are available in English only.

1. Information about us

1.1. This Site is operated by Construction Specialist Training Ltd, a company registered in England and Wales under company number 12052513, with its registered office at 38 Dartford Business Centre, Victoria Road, Dartford, DA1 5FS. Our VAT number is GB349501592.

1.2. If you are a consumer and need to contact us:

1.2.1. You can email us at sales@businessspecialisttraining.co.uk, call our Customer Service team on 020 3488 4472, or write to us at the address above. When contacting us, please include your order details to help us identify your purchase.

1.2.2. If we need to contact you, we will do so via the email address or postal address provided in your order.

1.3. If you are a business customer, you can contact us via the same methods listed above. If you need to send formal notice under these Terms, please refer to clause 15.7.

2. Use of our site

Your use of this website is subject to our Website Terms of Use. Please review them carefully as they contain important information that applies to you.

3. How we use your personal information

We handle your personal data in line with our Privacy Policy, and we use cookies as described in our Cookie Policy. Please review these policies as they form part of these Terms.

4. Age restrictions

To purchase a Course, you must be at least 18 years old. If you are aged 16 or 17, a parent or legal guardian must complete the purchase and sign a parental consent form, which must be submitted before the Course start date. Please email sales@businessspecialisttraining.co.uk to request this form.

5. Changes to these Terms

5.1. We may amend these Terms from time to time. Please refer to the date listed at the top of this page to see when they were last updated. The Terms in effect at the time of your order will apply to that Contract.

5.2. If we update these Terms after you’ve placed an order, we’ll notify you in advance and give you the option to cancel the Contract if you’re unhappy with the changes.

6. Purchasing a Course

Order Process
6.1. Our Site guides you step-by-step through placing an order. You can check and correct any errors before final submission. Please ensure you review all details carefully before confirming your order.

6.2. After submitting your order, you’ll receive a confirmation email acknowledging receipt. Please note that this does not mean your order has been accepted.

6.3. Your order is officially accepted when we send a confirmation email, which forms the basis of our Contract:

6.3.1. For CITB, PRINCE2, EUSR, IOSH, First Aid, and Mental Health First Aid Courses (and similar listed courses), you will receive an email confirming acceptance.
6.3.2. For NVQs, VRQs, SVQs, and other vocational qualifications, acceptance is confirmed upon receipt of your payment and registration.

6.4. If we cannot supply a Course (e.g., due to full capacity, withdrawal from our catalogue, or a pricing error), we will notify you by email and refund any payment made as quickly as possible.

Specific Online and E-Learning Course Requirements

The full list of online and e-learning courses is available on our Site. These fall into the following general categories:

Equipment Requirements:
For virtual classroom sessions or accredited exam-based Courses, you will need the following:

A functioning laptop, PC, or Mac
The latest version of Zoom installed
A working microphone and camera
A quiet exam-friendly environment

6.5. CITB Courses

6.5.1. Payment Terms:
All CITB courses must be paid for as specified in the individual course description, either through the online payment system on our website or via BACS transfer. Once full payment has been received, we will confirm your booking. For classroom-based courses, joining instructions will be sent approximately 7 days prior to the start date. For virtual or remote courses, a Zoom link will be provided 3 days before the course, and all course materials will be delivered in digital format.

6.5.2. Hard Copy Course Materials:
If your course takes place at a physical venue, you will receive printed course materials on the first day. If you prefer to receive these in advance, you must give at least 2 weeks’ notice and pay an additional £30 + VAT for printing and postage.
For virtual or remote courses, digital materials such as e-books will be provided. If you wish to receive hard copies, an additional charge will apply. If this option is not available online, please email sales@businessspecialisttraining.co.uk with a minimum of two weeks’ notice.

6.5.3. Course Rules:
CITB courses are governed by CITB’s own rules and exam regulations. Please ensure you have read and understood these prior to the course. Failure to comply may result in ineligibility for certification.

6.5.4. Changing Course Start Dates:
While we will try to accommodate requests to move to a different course date, this cannot be guaranteed. Transfers require at least 5 working days’ notice and are subject to a rebooking fee of £50 + VAT, payable at the time of transfer and non-refundable.

6.5.5. Changing Session Dates After Course Has Started (or Less Than 5 Working Days’ Notice):
Transfers requested within 5 working days or after a course has started are subject to a rebooking fee of 75% of the course fee, payable immediately and non-refundable.

6.5.6. Delegate Substitutions:
You may substitute a different delegate at no extra charge, provided the original attendee has not accessed any course materials. If digital resources have already been accessed, a fee of 75% of the course fee will be charged to process the substitution.

6.5.7. Refunds and Cancellations:
Consumer Customers:
You may cancel your booking with at least 5 working days’ notice before the course begins, provided you have not accessed the course portal or unsealed physical materials. A refund will be issued, minus a £50 + VAT admin fee. After this, no refund is available.
Business Customers:
Same terms as above apply. No refund will be given for no-shows. Re-attendance requires full payment of course fees.

6.5.8. Course Failure and Re-sits:
If you fail the course and are not eligible for a re-sit, you will need to re-enrol and pay 75% of the course fee + VAT, plus any applicable exam fees.
If you achieve a borderline fail (e.g., 70–79%), you may re-sit the exam on the same day free of charge. Re-sits on a different day (within 90 days) require a £50 + VAT fee.

6.6. NVQ/VRQ Courses – Construction & Business (Including ILM & CMI)

6.6.1. Payment Terms:
All NVQ/VRQ courses must be paid as outlined in the course specification via the website. Once payment is received, we will provide access to the online portal and digital course materials, and register you. If you have paid a deposit only, the balance must be paid on course completion or within 6 months of the course start date—whichever is sooner. No certificates will be issued until all outstanding payments are cleared. This also applies to group bookings: all participants will be withheld from certification if any payment is outstanding.

6.6.1.1. Direct Debit (Consumers Only):
Business customers are not eligible. To use Direct Debit, you must first pay a minimum deposit of 10% of the total course cost (inc. VAT) and complete a Direct Debit mandate provided by Construction Specialist Training Ltd.
Failure to maintain payments or cancellation of the Direct Debit will result in:

Immediate withdrawal from the course and portal access being revoked until payments are made up to date.
If you complete your qualification but fail to fulfil payment obligations, Construction Specialist Training Ltd reserves the right to pursue legal action including County Court Judgement (CCJ).
Persistent failed payments may result in your certificate being withheld until full payment is made.

6.6.2. NVQ Extension Fees:
Candidates are expected to complete their NVQ within 12 months. If you go beyond this, a £100 + VAT monthly extension fee will apply from the 1-year mark and will be invoiced monthly until course completion.

6.6.3. Course Rules:
All NVQ/VRQ courses are subject to our course and awarding body rules. Failure to adhere may result in disqualification from receiving a certificate.

6.6.4. Course Transfers:
Requests to change course start dates are subject to availability and a 20% rebooking fee, payable at the time of transfer and non-refundable.

6.6.5. Refunds and Cancellations:
Consumer Customers:
There are no cooling-off rights due to the digital nature of the course (see clause 7.3). If the course portal has not been accessed, we will refund fees minus a 20% admin charge. No refunds after access.
Direct Debit Users:
If you withdraw outside of the cooling-off period or after accessing course materials, you are still liable to continue payments. Failure to pay may lead to legal action, including recovery of legal fees and application for a CCJ. See clause 9.7 for further Direct Debit terms.

6.6.6. Withdrawal Process:
When a candidate indicates intent to withdraw:

We review their account for any outstanding payments.
Withdrawal is processed via the Quals Direct system.
Candidates are notified via email with:
- Confirmation of withdrawal
- A 3-month grace period to resume without penalty
- Notice that resuming after 3 months incurs a re-enrolment fee.

6.6.7. Awarding Body Withdrawal:
If a candidate is inactive for 4 months, they may be permanently withdrawn.
To be reinstated:

A £300 + VAT fee is payable
All outstanding payments must be cleared first

6.7. Short Course E-Learning

6.7.1. Payment Terms:
All short e-learning courses must be paid for in full prior to access using the online payment system on our website. Once payment is confirmed, digital materials will be provided.

6.7.2. Course Rules:
You must comply with the exam and completion rules provided in the course overview. Breaches may result in disqualification and no certificate being issued.

6.7.3. Refunds and Cancellations:
Consumer Customers:
Due to the digital nature of the product, you waive your right to cancel once access has been granted. If access has not been used, we may refund your payment less a 20% admin fee.
Business Customers:
Same terms apply. No refund is available once course materials are accessed or downloaded.
Failure to use the course does not entitle you to a refund.

6.7.4. Failing and Re-sits:
Each course includes modules with knowledge checks. You are allowed up to 3 module failures. If you exceed this, you must purchase a new course license at 75% of the original course fee.

6.7.5. Accredited Exams:
Exams are proctored and recorded. If you fail due to your score or technical/exam rule breaches, you can re-sit the exam for £50 + VAT.

6.8. PRINCE2® Courses

6.8.1. Payment Terms:
All PRINCE2® courses must be paid for in accordance with the specific course details as shown on our website. Payment can be made through our secure online system. Upon receipt of full payment, you will receive a booking confirmation. Joining instructions for classroom courses will be sent approximately 7 days prior to the start date. For remote or virtual courses, the Zoom access link will be sent 3 days prior, and course materials will be delivered in digital format.

6.8.1.1. Direct Debit (Consumers Only):
Direct Debit is available to individual consumers only. A deposit of at least 10% of the total course cost (including VAT) must be paid to initiate a Direct Debit agreement. You must also complete the Direct Debit mandate provided by Construction Specialist Training Ltd.
It is essential to maintain consistent payments. If payments are missed or the Direct Debit is cancelled:

You will be withdrawn from the course and access to the online platform or Zoom sessions will be suspended until your account is brought up to date.
If you complete the course before clearing your full balance but then default on payments, we reserve the right to pursue recovery via legal channels, including a County Court Judgment (CCJ).

6.8.2. Printed Course Materials:
If you wish to receive printed course notes instead of digital materials, we require 2 weeks’ notice and a payment of £30 + VAT.
If you would like a printed copy of the official PRINCE2® manual, this can also be arranged for £70 + VAT per manual. Please note that an e-book version is included as part of your PeopleCert registration.

6.8.3. Course Rules:
All PRINCE2® courses follow PRINCE2® guidelines and exam regulations. You must comply with these rules to be eligible for certification.

6.8.4. Changing Course Start Dates:
We will try to accommodate changes to course dates when possible. Requests must be made at least 14 working days before the course begins. A transfer fee of 20% of the course fee is required and is non-refundable.

6.8.5. Changing Session Dates After the Course Has Started:
If you request a session transfer once your course has begun, a fee of 75% of the course fee is payable immediately and is non-refundable.

6.8.6. Substituting Delegates:
Changing the name of the attendee is usually free, unless the original attendee has accessed digital materials, received sealed hard copy resources, or been issued an exam voucher. In these cases, a 75% fee of the course price will apply to process the change.

6.8.7. Refunds and Cancellations:
Consumer Customers: You have the cooling-off rights outlined in clause 7. Outside this period, cancellations with at least 14 working days’ notice will receive a refund minus a £150 + VAT admin fee.
Business Customers: Same conditions apply.
If you fail to attend, no refund will be given. If you’re paying via Direct Debit and withdraw after accessing any course materials or vouchers, the full outstanding balance must still be paid. Legal action and CCJ proceedings may apply, as described in clause 9.7.

6.8.8. Course Failure and Re-sits:
If you fail the course, you may re-sit the exam subject to the following fees:

Foundation Re-sit: £400 + VAT
Practitioner Re-sit: £400 + VAT
Note: One free re-sit is included for classroom delegates (Foundation or Practitioner) within 12 months of the course start.
If you are taking the exam through an e-learning pathway, re-sit fees apply to every attempt.

6.9. IOSH Courses

6.9.1. Payment Terms:
All IOSH courses must be paid for as stated on our website, using our secure online system. Upon payment, booking confirmation will be issued. Classroom joining instructions are sent 7 days in advance. Zoom links for virtual courses are sent 3 days prior.

6.9.2. Course Materials:
We will do our best to ensure your workbook arrives before the course starts. However, we accept no liability for postal delays beyond our control (e.g. strikes).

6.9.3. Course Rules:
All IOSH programmes follow IOSH’s rules and exam conditions. Any breach may result in disqualification from certification.

6.9.4. Changing Course Start Dates:
Requests must be made with at least 5 working days’ notice. Transfers are subject to a £50 + VAT fee, payable immediately and non-refundable.

6.9.5 / 6.9.6. Changing Sessions After the Course Has Started:
Requests to move to a new session during the course or with less than 5 working days’ notice incur a 75% fee of the course cost, payable immediately and non-refundable.

6.9.7. Changing Delegate Name:
Substitutions are generally allowed free of charge unless digital resources have been accessed or printed materials unsealed. If so, a fee of 75% of the course cost is due to process the change.

6.9.8. Refunds and Cancellations:
Consumer Customers: You are entitled to cooling-off rights (clause 7). Outside this period, cancellations with 14 working days’ notice will receive a refund minus a £150 + VAT admin fee.
Business Customers: Same terms apply.
No refunds are given for non-attendance. Re-attendance requires full payment.

6.9.9. Course Failure and Re-sits:
If you fail and are not eligible for a re-sit (after risk assessment), you must re-do the entire course and exam. The cost is 75% of the course fee + VAT, plus any applicable re-sit fee.

6.10. General Course Rules (for Courses Not Specifically Listed)

6.10.1. Payment Terms:
Payment must be made according to the individual course specification, either via our website or BACS. Upon payment, we will confirm your booking. Joining instructions for classroom courses are sent 7 days prior; Zoom links for online courses are sent 3 days prior.

6.10.2. Printed Materials:
For in-person courses, hard copies are provided on the first day. If you need them in advance, request this at least 2 weeks before and pay a fee of £30 + VAT.
Virtual courses come with digital resources. Hard copy versions may be purchased (check online or email sales@businessspecialisttraining.co.uk).

6.10.3. Course Rules:
All courses are subject to standard course rules. Failure to follow them may disqualify you from receiving certification.

6.10.4. Changing Course Start Dates:
Transfers must be requested at least 5 working days before the course starts. A £50 + VAT transfer fee applies and is non-refundable.

6.10.5. Session Transfers After Course Has Started:
Changing sessions with less than 5 working days’ notice or mid-course incurs a 75% fee of the course cost, payable immediately and non-refundable.

6.10.6. Delegate Substitutions:
Changes to the delegate name are usually free unless the original participant accessed digital content. If so, a 75% fee of the course cost will apply.

6.10.7. Refunds and Cancellations:
Consumer Customers: May cancel with 5 working days’ notice, if no materials have been accessed or opened. A £50 + VAT admin fee will be deducted from refunds.
Business Customers: Same conditions apply.
No refunds for no-shows. Full payment is required for re-attendance.

6.10.8. Failing and Re-sits:
If you fail and cannot re-sit, you must re-take the full course and exam. The cost is 75% of the course fee + VAT, plus any re-sit fee.
Some exams permit a same-day re-sit at no extra charge (if scoring between 70%–79%). A re-sit on another day incurs a £50 + VAT fee and must be taken within 90 days.

6.10.9. 18th Edition (City & Guilds) Exam Rules:

Re-sit Fee: £100 + VAT
Exam Date Change Fee: £35 + VAT
Completion Deadline: Course must be completed within 3 years of registration. Failure to do so will result in a re-registration fee of £100 + VAT.

6.11. NEBOSH Courses

6.11.1. Payment Terms:
All NEBOSH courses must be paid for in accordance with the specific course information provided on our website, using either the online payment system or BACS transfer. Upon receipt of full payment, your booking will be confirmed. Classroom course joining instructions will be sent approximately 7 days before the course start date. For virtual or remote courses, Zoom links will be emailed 3 days prior to commencement. Course materials will be provided in digital format unless stated otherwise.

6.11.2. Hard Copy Course Materials:
For classroom-based courses, printed resources will be provided on the first day. If you would like to receive these in advance, you must request this at least 2 weeks before the course starts and pay a fee of £30 + VAT.
For virtual/remote courses, digital resources such as e-books will be issued. If you would prefer printed versions, an additional fee applies. You may be able to purchase hard copies on our website, or alternatively, you can request them by emailing sales@businessspecialisttraining.co.uk at least 2 weeks in advance.

6.11.3. Course Rules:
All NEBOSH courses are governed by the NEBOSH course and exam regulations. Please ensure you have read and understood the NEBOSH Rules page. Failure to comply may result in disqualification from certification.

6.11.4. Changing Course Start Dates:
We will do our best to accommodate requests to reschedule, but cannot guarantee availability. Any transfer must be requested with at least 5 working days’ notice and is subject to a £50 + VAT non-refundable rebooking fee.

6.11.5. Changing Session Dates After Course Has Started (or Less Than 5 Working Days’ Notice):
Any request to switch to a different session once the course has begun, or with less than 5 working days’ notice, is subject to a 75% rebooking fee, payable immediately and non-refundable.

6.11.6. Delegate Substitutions:
If a delegate cannot attend, you may nominate another person to take their place at no cost, provided that the original delegate has not accessed any course content. If course materials have been accessed, a 75% rebooking fee applies.

6.11.7. Refunds and Cancellations:
Consumer Customers: You may cancel your course with at least 5 working days’ notice, provided you have not accessed any course materials or opened printed resources. A refund will be issued, less a £50 + VAT administration fee.
Business Customers: The same terms apply.
No refunds will be issued for non-attendance. If you wish to rebook, the full course fee must be paid again.

6.12. Technical Specifications

For detailed information regarding the compatibility, access requirements, and functionality of digital course content, please refer to the Technical Specifications provided here (LINK to be inserted).

6.13. Recording of Sessions

6.13.1. Consent to Recording:
By enrolling in any course with Construction Specialist Training Ltd, you agree that sessions may be recorded for training and quality assurance purposes.

6.13.2. Opt-Out Process:
If you do not wish to be recorded, you must exercise your right to opt out during the cooling-off period outlined in Section 7. To do so, follow the instructions in clause 7.5, which include submitting the cancellation form on our website or contacting sales@businessspecialisttraining.co.uk.

6.13.3. Use of Recordings:
All recordings are used solely for internal purposes and handled in accordance with our Privacy Policy and applicable data protection laws.

7. ‘Cooling Off’ Rights – Consumers Only

7.1. Right to Cancel:
If you are purchasing a course as a consumer, you have a legal right to cancel your order within the period specified below. This allows you to change your mind and receive a refund. More information about your statutory rights is available from your local Citizens Advice Bureau or Trading Standards office.

7.2. Cancellation Period:
Your right to cancel begins on the date we send your Acceptance Confirmation and lasts for 14 days.

7.3. Important Notice on Digital Content:
If you access any part of the digital course content within the 14-day cancellation period—this includes opening the online portal, downloading e-books, or streaming video content—you will waive your right to cancel. This clause complies with applicable consumer protection law and does not affect your statutory rights.

7.4. Services Performed During the Cooling-Off Period:
If the course is partially completed during the cancellation window, and you haven’t accessed resources as per 7.3, you will only be charged for what you have received. If the course is fully completed within the 14 days, you will not be eligible for a refund.

7.5. How to Cancel:
You can cancel by completing the cancellation form available on our website. We will confirm receipt of your cancellation via email. Alternatively, you can email us at admin@csttraining.co.uk or call our Customer Service Team on 020 3488 4472. If contacting by email, include your name and order details. Your cancellation will be effective from the date you send your email or submit the form.

7.6. Refunds After Cancellation:
If you cancel in accordance with this clause:

7.6.1.1. We will refund you the price paid for the course
7.6.1.2. Refunds will be issued within 14 working days of receiving your cancellation request

7.7. Refund Method:
Refunds will be made using the original payment method, either to your credit/debit card or via BACS transfer.

7.8. Your Legal Rights:
As a consumer, you are entitled to services that are as described and of satisfactory quality. These statutory rights are not affected by this clause or any other terms in this agreement. For further advice, consult your local Citizens Advice Bureau or Trading Standards office.

8. Access to Courses and Certificate Delivery

Access to courses will be provided through our secure online learning portal. Course materials are supplied in digital format unless printed copies are requested. Certificates of completion will be issued as e-certificates, either via email or by uploading them to your learner portal, once the course and/or associated assessments have been successfully completed and marked by the course assessor or proctor.
Please note that certificate issuance may take up to 28 working days from the date of submission. Occasionally, delays may occur due to circumstances beyond our control. Please see Clause 13 for further details regarding such situations.

9. Prices and Payment

9.1. The price for each course is listed on the relevant product page of our website and must be paid in advance in full (or by deposit where applicable) before access is granted. We are under no obligation to supply any course until full payment or the required deposit has been received.

9.2. Course prices are confirmed on our website at the point of purchase. We take all reasonable care to ensure that listed prices are accurate at the time of entry. See Clause 9.6 for actions we take in the event of a pricing error.

9.3. Prices may be updated periodically; however, any changes will not affect orders already placed and confirmed.

9.4. If a pricing error is discovered, we will contact you to confirm whether you wish to continue your order at the correct price or cancel. Your order will not be processed until we have your instruction. If we are unable to contact you, the order will be cancelled and confirmed in writing. If the pricing mistake is obvious and could reasonably be recognised by you as such, we are not obliged to honour the incorrect (lower) price.

9.5. Unless stated otherwise, all prices include VAT. If VAT rates change between order and delivery, we will adjust the VAT amount accordingly unless payment has already been completed in full before the VAT change takes effect.

9.6. Payment may be made via debit/credit card, payment processors such as WooCommerce, Stripe, or PayPal, or by BACS transfer. We accept the following card types: AMEX, Visa, Mastercard, Visa Debit, and Mastercard Debit. Direct Debit may also be used in accordance with Clause 9.7.

9.7. Direct Debit Payment Terms

9.7.1. Eligibility & Refusal
Construction Specialist Training Ltd offers Direct Debit payment plans for NVQs, VRQs, and PRINCE2® courses. We reserve the right to decline this payment method if we reasonably believe you may not meet the financial commitments involved.

9.7.2. Cooling-Off Rights & Payment Obligations
If you cancel during the 14-day cooling-off period (see Clause 7), no further payments are required. However, if you have accessed course materials or the portal, you are liable to complete all Direct Debit payments in full. Failure to pay may result in legal action, recovery of legal fees, and potential enforcement via County Court Judgment (CCJ).

9.7.3. Payment Schedule & Missed Payments
Payments are collected monthly on your selected date. If a payment fails, we will make reasonable efforts to collect it. If unsuccessful, you may be withdrawn from the course and/or legal action may be taken.

9.7.4. Third-Party Collections
Overdue debts may be referred to third-party recovery agencies. You are responsible for any associated recovery costs.

9.7.5. Service Suspension
Non-payment may result in suspension of access to course materials, online platforms, and associated services.

9.7.6. Payment Plan Adjustments
Construction Specialist Training Ltd reserves the right to modify payment schedules where necessary due to missed payments, enrolment changes, or other circumstances such as extended leave.

9.7.7. Contact Details
You must provide and maintain accurate contact information to ensure we can reach you for payment-related matters.

9.7.8. Collection Costs
You are liable for any legal, banking, or court costs incurred by Construction Specialist Training Ltd when collecting overdue amounts.

9.7.9. Credit Checks
We reserve the right to perform a credit check on customers requesting to pay via Direct Debit. By choosing this method, you consent to such checks being carried out in compliance with applicable law.

9.7.10. Late Payment Charges
If a second payment attempt fails, a £12 late payment fee will be applied to cover administration costs.

9.7.11. Termination of Direct Debit
We reserve the right to terminate a Direct Debit arrangement under the following conditions:

Repeated missed payments
Breach of contract terms, including misuse of course content or non-compliance with our policies

Where possible, we will notify you and provide a chance to resolve any issues before terminating the agreement. However, you remain responsible for any outstanding course fees even after termination.

10. Intellectual Property

10.1. All content on our website and in our courses is protected by intellectual property rights, including copyright, trademark, and database rights. You may:

View content on a personal device
Save copies locally (not to a server or shared network)
Print one copy for personal, non-commercial use

You may not reproduce, distribute, modify, or use any content for commercial purposes without prior written permission from Construction Specialist Training Ltd.

11. Our Liability – Business Customers Only

11.1. Courses purchased by business customers are strictly for internal training use and are not for resale unless a prior brokerage agreement is in place.

11.2. Nothing in these Terms limits our liability for:

Death or injury caused by our negligence
Fraud or misrepresentation
Breach of title under the Sale of Goods Act 1979
Liability under the Consumer Protection Act 1987

11.3. Subject to clause 11.2, we shall not be liable for:

Loss of profits or revenue
Data loss or corruption
Missed business opportunities
Loss of anticipated savings
Loss of goodwill
Indirect or consequential loss
Loss of salary or earnings

11.4. Our total liability is limited to the amount paid for the course under the relevant Contract.

11.5. Except where expressly stated, we make no warranties or guarantees as to the suitability of the course for your business needs. Any implied terms or warranties are excluded to the extent permitted by law.

12. Our Liability If You Are a Consumer

This clause only applies to individual consumers.

12.1. If we breach these Terms or act negligently, we are responsible for any loss or damage you suffer that is a foreseeable result of that breach or negligence. Loss or damage is considered foreseeable if it is an obvious consequence or if it was discussed between you and us at the time the contract was formed.

12.2. Our courses are intended for personal and private use. You agree not to use them for commercial, business, or resale purposes. Accordingly, we accept no liability for any business-related losses, such as lost profits, business interruption, or loss of business opportunities.

12.3. Nothing in these Terms limits or excludes our liability for:

a) Death or personal injury caused by our negligence
b) Fraud or fraudulent misrepresentation
c) Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
d) Breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples)
e) Defective products under the Consumer Protection Act 1987

12.4. It is your responsibility to ensure that the course you purchase is suitable for your individual needs. While we are happy to offer guidance, we are not liable if the course content does not meet your expectations or objectives.

12.5. Completion of a course does not guarantee success in any business or profession. We offer no assurances in that regard.

12.6. We do not guarantee that our website or course materials are appropriate for access or use outside the United Kingdom. If you access our site from another country, you do so on your own initiative and are responsible for complying with any local laws.

13. Events Outside Our Control

13.1. We are not liable for any failure or delay in fulfilling our obligations under the contract that is caused by an Event Outside Our Control.

13.2. An “Event Outside Our Control” refers to any act or event beyond our reasonable control, including but not limited to: pandemics, strikes, civil unrest, war, terrorist threats or attacks, natural disasters (e.g. floods, earthquakes), fire, explosion, failure of telecommunications or transport networks, or government-imposed restrictions.

13.3. If an Event Outside Our Control affects the delivery of our services:

a) We will notify you as soon as reasonably possible; and
b) Our obligations will be suspended for the duration of the event. Where possible, we will agree a new course date with you once the event has passed.

13.4. You may cancel the contract if it is significantly impacted by an Event Outside Our Control. Please contact us to do so.

14. Our Assurance to You

14.1. We confirm that we have the legal right to deliver the courses we offer and will provide them using reasonable skill and care.

14.2. All course content is developed based on thorough research and is believed to be accurate and up-to-date at the time of delivery.

14.3. We continually seek to improve our courses and reserve the right to make minor modifications, provided they do not materially affect the course’s content or functionality.

15. Other Important Terms

15.1. We may assign our rights and obligations under these Terms to another organisation. You will be informed in writing or via a notice on our website if this occurs. Your rights under the contract will not be affected.

15.2. You may only transfer your rights or obligations under these Terms to another individual with our written consent.

15.3. This contract is between you and Construction Specialist Training Ltd. No third party has the right to enforce its terms.

15.4. Each clause in these Terms operates independently. If any part is found to be unlawful or unenforceable, the rest will remain in effect.

15.5. Our failure to enforce any of your obligations or delay in doing so does not constitute a waiver of our rights. Any waiver must be in writing and applies only to the specific breach waived.

15.6. If you are a consumer, you can contact us using the details provided in Clause 1.2.

15.7. If you are a business, please contact us as outlined in Clause 1.3.

15.7.1. All notices must be in writing and delivered by hand, by pre-paid first-class post or next-day courier, or by email.

15.7.2. Notices are considered received:

When delivered in person: at the time of delivery
By post or courier: at 9:00 AM on the second working day after dispatch
By email: one working day after being sent

15.7.3. To prove service of a notice, it is sufficient to show that it was properly addressed, stamped, and posted—or in the case of email, that it was sent to the correct email address.

15.7.4. This clause does not apply to the service of legal proceedings or formal documents in legal action.

15.8. If you are a consumer, these Terms are governed by English law. Any disputes related to your contract with us will be handled by the courts of England and Wales. If you live in Northern Ireland or Scotland, you may also bring proceedings in your local courts.

15.9. If you are a business, this contract (and any non-contractual claims) shall be governed by the laws of England and Wales.

15.10. If you are a business, any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.